Privacy policy

This Policy highlights how Royal Room collects, uses, maintains, and discloses information collected from users on our website.

This privacy policy applies to the Site and all products and services offered by Royal Room.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt.

Egypt is our country of residence.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records, merchant policies, and rules.

Information Regarding Your Order

For your order, we need your name, e-mail address, address(es), payment details, and sometimes your telephone number.

With this information, we can deliver your order and keep you informed about your order status.

We also provide your details to other parties when necessary for processing your order, for example, delivery services.

Our legal basis for processing this data is the implementation of our contractual agreements with you. We will not be able to process or deliver your order without this information.

We always process your payment data in a secure payment environment.

If you pay with a credit card, your credit card information will be sent to our payment provider through a secure environment. The payment provider carries out the credit card payment process.

Royal Room does not see or store your full credit card details. The payment provider only informs us whether your payment has been successful or not.

We only pass on your data to other parties if this is necessary for our services.

These parties may include:

  • Delivery partners
  • Payment partners
  • IT service providers
  • Media and advertising agencies
  • Research agencies

We may engage media, advertising, and research agencies to show you targeted advertisements and to understand customer satisfaction with our products.

Parties that access your data may only use it to perform a service on behalf of Royal Room. They may never use this data for any other purpose.

We make agreements with these parties to ensure that your data is processed securely and responsibly.