Terms of service
Website Policy
This policy explains how Royal Room collects, uses, maintains, and discloses information collected from users of our website. This policy applies to the website and all products and services offered by Royal Room.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt.
Egypt is our country of residence.
If you make a payment for our products or services through our website, the payment details you are asked to submit will be provided directly to our payment provider through a secured connection.
The cardholder must retain a copy of transaction records, merchant policies, and rules.
General Conditions
Returns are accepted only in the following cases:
- If you received the wrong product.
- If the product is faulty or defective.
Returns will be accepted free of charge, provided that:
- The product is returned in its original packaging.
- The package has not been opened and remains sealed.
- The product shows no signs of use.
- The stamped invoice is attached.
Please note that if the returned product does not meet the above conditions, the return request will be rejected and the product will be shipped back to the customer.
Refund & Cancellation Policy
If you change your mind after placing an order, you may cancel your order on the same day, provided that the order has not yet been shipped or handed over to the courier.
For exchange requests, the request must be submitted within 14 days after delivery, and the customer will be responsible for paying the shipping fees related to the exchange.
Refunds will only be processed through the original payment method.
A 3% handling fee applies to cancelled orders paid by credit card.
If your product matches the return conditions mentioned above, please contact our customer service team, and they will guide you through the return process.
After approval by our after-sales department, you may proceed with one of the following options:
- Exchange your order with another Royal Room product.
- Receive a refund through the approved refund method.
1. What if I changed my mind?
Please contact our customer service team to proceed with the return or exchange process.
The return and exchange conditions mentioned above will apply.
2. What if my product is faulty or defective?
Please contact our customer service team.
We will review the case to verify the defect and get back to you as soon as possible.
In all cases, the return request must be submitted within 14 days after delivery.
3. What if I received the wrong item?
We apologize for any inconvenience.
Please contact our customer service team, and we will guide you through the return or exchange process according to the conditions mentioned above.
Order Receiving Policy
If you have any questions regarding the current status of your order, please contact our customer service team.
It is possible to cancel your order only if it has not yet been shipped or handed over to the courier.
If your order has already been shipped, cancellation may not be possible. In this case, you may request a return or exchange after receiving the product, according to our return and exchange policy.
If you have already received your Royal Room product and would like to request a return, please contact our customer service team and provide the reason for your request.
If you want to change the delivery address of your order, please contact our customer service team as soon as possible before the order is shipped.
Privacy Statement
Through our website, you can place orders for Royal Room products and subscribe to our newsletter.
We may also use cookies when you visit our website.
This means that in certain cases, we may collect personal information from you as a website visitor or customer.
This Privacy Statement explains what data we collect, how we use it, and the reasons for using this data.
Information Regarding Your Order
To process your order, we may need the following information:
- Your name
- Email address
- Shipping address
- Billing address
- Payment details
- Phone number, when required
We use this information to deliver your order, confirm your purchase, and keep you updated about your order status.
We may share your details with third parties when necessary to complete your order, such as:
- Delivery companies
- Payment providers
- IT service providers
- Customer support tools
- Marketing and advertising service providers
Our legal basis for processing your data is to fulfill our contractual obligations with you. Without this information, we may not be able to process or deliver your order.
All payment data is processed through a secure payment environment. We do not store or view your full credit card details. Payment providers only inform us whether the payment has been successfully completed or not.
We only share your data with third parties when necessary to provide our services. These parties may only use your information to perform services on our behalf and are not allowed to use it for any other purpose.
Cookies
Our website may use cookies to improve your browsing experience, analyze website performance, and provide personalized content or advertisements.
You may choose to disable cookies through your browser settings. However, some parts of the website may not function properly without cookies.
Marketing Communications
If you subscribe to our newsletter or agree to receive marketing messages, we may use your email address or phone number to send you updates, offers, and promotional content.
You can unsubscribe from marketing communications at any time.
Data Protection
We take appropriate security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
However, no online transmission or storage system can be guaranteed to be 100% secure.
Contact Information
If you have any questions regarding these Terms and Conditions, Refund Policy, or Privacy Statement, please contact our customer service team through the contact details available on our website.